Frequently asked questions

It happens to everyone. Click "Forgot Password" on the login page and we′ll send a reset link straight to your email. If the email doesn′t show up within a few minutes, check your spam folder first. If it′s still not there, our support team is one chat away.

Every game on Supercasino comes from licensed providers and runs on independently certified Random Number Generator (RNG) technology. That means every spin, every hand, every round is completely random — no exceptions, no edge cases.

Most of our games are available in Demo Mode, so you can take them for a spin before committing anything. It′s a great way to get a feel for a game before you play for real.

Almost certainly not. Your session is saved automatically, so just refresh the page and reopen the game. You should land right back where you left off. If something still looks off, reach out to support and we′ll sort it out.

Start with the basics: clear your browser cache, disable any VPN, and try a different browser. That fixes it most of the time. If the problem sticks around, contact our support team and we′ll dig into it with you.

We use SSL encryption across the entire platform and handle all player data in line with applicable data protection regulations. Your information stays private, secure, and is never shared without reason.

Head to Profile → Verification, upload your documents, and you′re done. You can check the status of your verification in real time from the same section — no need to chase us for updates.

Absolutely, and we encourage it. You can set deposit limits, session limits, or request a temporary break whenever you need one — either through the Responsible Gaming section in your account or by contacting our support team directly.

Depositing is instant: choose your preferred payment method, enter the amount, and you′re ready to play. Withdrawals are processed as quickly as possible, though depending on your payment method, it may take a little longer for funds to reach you.